Return & Refund Policy
At Coco Cola Studio, we strive to ensure that you and your furry friends love our custom t-shirts as much as we do! We understand that sometimes things don't go as planned. Please read our return and refund policy carefully to understand your options and our processes.
Return Eligibility
Customized products are unique and made just for you, which means they cannot be returned or exchanged unless:
- Defective or Damaged Items: If your item arrives damaged or with a manufacturing defect.
- Incorrect Customization: If we made an error with the customization (e.g., wrong name or design).
How to Initiate a Return
If you believe your order qualifies for a return based on the above criteria, please follow these steps:
- Contact Us: Email us at cococolastudio@gmail.com within 14 days of receiving your order. Please include your order number, a description of the issue, and photos of the defective or incorrect item.
- Approval: Our team will review your request and, if approved, provide you with further instructions.
- Return Shipping: If a return is approved, we will cover the cost of return shipping for defective or incorrect items.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable).
- Rejected Refunds: If your return is rejected, we will notify you with an explanation.
Non-Returnable Items
Please note that we do not accept returns or issue refunds for the following:
- Custom t-shirts with incorrect information provided by the customer (e.g., misspelled names).
- Items that have been worn, washed, or altered.
- Returns requested after 14 days of receipt.
Exchange Policy
Due to the custom nature of our products, we do not offer exchanges. If you received a defective or incorrect item, please follow the return process outlined above to receive a refund or replacement.
Contact Us
If you have any questions about our return and refund policy or need further assistance, please don’t hesitate to reach out to us at cococolastudio@gmail.com. We're here to help and ensure you have a pawsitive experience with Coco Cola Studio!
Frequently Asked Questions
Q: Can I change or cancel my order after placing it?
A: Since our t-shirts are custom-made, we start processing orders immediately. Please contact us as soon as possible at cococolastudio@gmail.com to check if changes or cancellations are still possible.
Q: How long does it take to process a return?
A: We aim to process returns within 5-7 business days after receiving the item. The refund may take an additional 7-10 business days to appear in your account, depending on your payment method.
Q: What should I do if I received the wrong item?
A: If you received an item different from what you ordered, please contact us within 14 days of receipt at cococolastudio@gmail.com with your order number and photos of the incorrect item. We will resolve the issue promptly.
Q: Do I have to pay for return shipping?
A: If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, customers are responsible for return shipping fees.
Thank you for choosing Coco Cola Studio! We appreciate your support and understanding.